Announcement on the Closure of Retail Business Banking
Dear valued customers,
Following the notification delivered on December 16, 2024, we hereby inform you that effective June 30, 2025, the Retail Business Banking (RBB) Bank HSBC segment has officially ceased the operations.
In line with this, all accounts under Retail Business Banking segment have been closed. For customers who still had remaining funds at the time of account closure and wish to claim them, please visit the nearest Bank branch and bring your original identification document as supporting documentation.
Required supporting documents for claiming the remaining funds:
- Customer's funds claim request letter (free format)
- Proof of account ownership (e.g., copy of bank statement)
- Copy of Identification document/ID card of the authorized signatory on the request letter.
- For corporate customers (PT/CV), copy of the latest company deed of establishment/amendment
- Transfer form
Please also be informed that the Retail Business Banking Contact Center at 1 500 501 is no longer available effective from the date of this announcement.
Should you have further questions regarding the closure of the RBB segment accounts, please contact the nearest Bank branch.
We remain committed to delivering the best service and truly appreciate your trust in PT Bank HSBC Indonesia. Thank you for kind attention and corporation.
Sincerely,
PT. Bank HSBC Indonesia